Payment processing on our platform is 100% secure thanks to our partnerships with Stripe and Paypal (world’s most famous payment processors) and 3D secure to prevent fraudulent transactions. We pay a lot of attention to the treatment of personal data, we do not keep your credit card information nor can read them as they are directly passed to the processor. Informations shared are then encrypted and will always remain as such.

Your credit card is debited at the checkout. You will receive an order confirmation email indicating the amount debited to your payment method. Read more here.

If your payment is refused, your order will not be confirmed. We invite you to try again with another payment method or contact your bank for more information.
Of course you can write us at boutique@olibanum.com

First, check if a direct charge has been made on your account. It’s possible that the payment was not successful and your order was not validated. If you have been charged, we recommend you check your spam emails in case our email may be there. If you still have not received an email, there may be a typo with the email address you entered: in this case, write to us at boutique@olibanum.com so that we can resend your confirmation email.

No worries!
Send us an email as soon as possible to boutique@olibanum.com. We will do our best to cancel your order before it’s shipped.
Orders can only be canceled before it’s shipped. If the order has already been shipped, you will have to return your order to obtain an exchange.

Read more here.

Standard delivery is free for all orders over 85€ in France. Below this amount, shipping fees will be applied upon ordering, depending on your location. Read more here.

On Olibanum eshop, you’ll be able to choose between several delivery options.
Read more here.

You can follow the progress of your order thanks to your "tracking number" communicated by email when confirming the shipment of your order.
If your tracking number does not work you can contact us at boutique@olibanum.com for more information.

A 2ml sample is sent with every 50ml bottle, so you can test your fragrance before opening. Shop your favorite fragrance here !

You can find our products on our eshop, and in our boutique located at 11, rue du Roi Doré, 75003, Paris.
From March 2nd to March 31st, we would be delighted to welcome you to our pop-up store located at 11, rue Debelleyme, 75003 Paris.

Our brand name is a reference to the scientific name of olibanum resin, obtained from the Boswellia Sacra tree. Cultivated from Oman to Somalia, it is used since millenia for sacred or secular purpose, to communicate with gods or for human healing.
To symbolize our desire of simplicity, we chose olibanum, the original perfume, the perfect “back to the basics” raw material.

Our founder, Gérald Ghislain, considers that in order to be entitled to this frequent designation, one should not make perfume but plant potatoes! Ecological responsibility is hardly transparent in our industry, not short of obstacles. For example, why force ourselves to use a beautiful natural ingredient from the other side of the world when a clean and safe synthetic product can perfectly do the job for the fragrance with a lighter carbo footprint?
What we sure can, is doing our best, for example using lightweight bottles, not having a cap, or recycling cardboard for our packaging. Read more here.

Founder of the brand Histoires de Parfums, Gérald is an iconoclast entrepreneur. With Olibanum, he wanted to ‘strip’ perfume, coming back to the fundamentals of the raw material, simultaneously committing to humanitarian projects. Gérald loves olibanum resin so much that he wanted to “put it everywhere”. Because one never exaggerates enough, all the team went all in with him.

We work with L’Homme et l’Environnement organization which informs us about several communities around the world. But it is actually them (the communities) who choose us, as we only commit toward those who seek help and the way they wish to be helped. Read more here.

Through humanitarian associations, we help populations in need, if they desire it and in the way they desire it. Our first project has been conducted hand in hand with two organizations operating in Kenya. Read more here.

Yes, our perfume oils are macerated into an organic alcohol, which is to this day the best medium known for the best olfactive result.

No, they are not, it is part of the development charter we give to our perfumers. Animal testing testing is forbidden in the European Union (but not everywhere else).

Yes, as in the majority of perfumes since 130 years ago. That being said, we only use clean ingredients and no controversial components (like polycyclic musks). Furthermore, ‘synthetic’ does not mean “bad for your health”. Quite the opposite, as most allergens are contained in natural materials. Last but not least, using a synthetic ingredient can sometimes be better for the planet, as it allows not to overexploit natural resources.

Yes, our fragrances are vegan, but truthfully speaking, 95% of fragrances already are.

By striving to work with local partners, as Accords & Parfums in Grasse. Furthermore, having 50% lightweight bottles allows us to build a lighter and less polluting supply chain. Read more here.

Your empty bottle is totally recyclable, as its pump sprayer is screwable. We are currently working on a reasonable refill solution.